Free PDF Quiz Valid ITIL - Valid ITIL-4-Foundation Exam Materials
Free PDF Quiz Valid ITIL - Valid ITIL-4-Foundation Exam Materials
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ITIL-4-Foundation (ITIL 4 Foundation) Exam is an essential certification program for IT professionals who are involved in IT Service Management. The program provides a comprehensive understanding of the latest version of the ITIL framework and covers the key concepts, principles, and practices that are essential for effective ITSM. ITIL 4 Foundation Exam certification is globally recognized and is administered by AXELOS, making it a valuable credential for professionals worldwide.
The ITIL ITIL-4-Foundation Exam is designed to test candidates' understanding of the ITIL 4 framework, its principles, concepts, and practices. It covers the key components of the ITIL service value system, including service value chain, guiding principles, governance, and continual improvement. ITIL-4-Foundation exam also evaluates candidates' knowledge of the different ITIL practices, such as incident management, change management, problem management, service desk, and service level management.
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ITIL 4 Foundation Exam Sample Questions (Q216-Q221):
NEW QUESTION # 216
Which dimension of service management considers governance, management, and communication?
- A. Partners and suppliers
- B. Organizations and people
- C. Information and technology
- D. Value streams and processes
Answer: B
NEW QUESTION # 217
When should a workaround be created?
- A. After the resolution of a problem
- B. As soon as possible, once the incident is logged
- C. When a problem cannot be resolved quickly
- D. When a potential permanent solution has been identified
Answer: C
Explanation:
Explanation/Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/
NEW QUESTION # 218
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
- A. Organizations and people
- B. Partners and suppliers
- C. Information and technology
- D. Value streams and processes
Answer: B
Explanation:
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.
NEW QUESTION # 219
How does categorization of incidents assist the 'incident management' practice?
- A. It helps direct the incident to the correct support area
- B. It determines how the service provider is perceived
- C. It determines the priority assigned to the incident
- D. It ensures that incidents are resolved in timescales agreed with the customer
Answer: A
NEW QUESTION # 220
Which is the definition of an IT asset?
- A. Any request from a user that is a normal part of service delivery
- B. Any component that needs to be managed to deliver a service
- C. Any financially valuable component that contributes to a service
- D. Any change of state that has significance for the management of a service
Answer: C
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20a
NEW QUESTION # 221
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